29wind's Privacy Policy
Your personal information is of the highest importance to us. This page clearly explains how 29wind collects, stores, and keeps your information secure.
Introduction and Applicability
Summary
Protecting the privacy of 29wind platform users is one of our core responsibilities. This policy tells you what information we collect about you, why we collect it, and how we keep it secure.
29wind is a safe and reliable online gaming platform for players in Bangladesh. We believe that every player's personal information is their own asset, and ensuring its protection is our primary duty.
This privacy policy ("Policy") applies to the 29wind website, mobile application, and all related services. By using our platform, you accept the terms of this policy. If you disagree with any part of this policy, please refrain from using our platform.
This policy was last updated on 1 January 2026. We may update this policy from time to time, and you will be notified appropriately of any significant changes. 29wind always strives to be a platform worthy of your trust.
This privacy policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, as these documents together define your relationship with 29wind.
What Information We Collect
29wind collects only the information needed for the smooth operation of the platform, to ensure your security, and to provide improved services. We never collect unnecessary information.
2.1 Registration and Identity Information
When you create an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 or above may register)
- Email address
- Mobile phone number
- National ID number or passport number (for KYC verification)
- Address (division, district)
2.2 Financial Information
We collect financial information to facilitate deposits and withdrawals. This includes:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Transaction history and receipt numbers
Important: We never store your full bank card number, CVV, or PIN code. All financial transactions are secured through SSL encryption.
2.3 Technical Information
When you use our platform, the following information is collected automatically:
- IP address and device identification information
- Browser type and version
- Operating system information
- Login time and session duration on the platform
- Pages visited and navigation path
- Referral URL (if you arrived via a link)
2.4 Gaming Activity Information
Records of your gaming activity on our platform are maintained, including betting history, win/loss records, bonus usage information, and activity duration. This information is used to enforce responsible gaming policies and ensure the security of the platform.
2.5 Communication Information
When you contact our support team (via live chat or email), records of those conversations are stored. This helps improve service quality and maintain continuity in future support interactions.
Purpose of Information Use
29wind uses collected information for specific and legitimate purposes. Your information is never used for irrelevant or unauthorized activities.
🔑 Account Management
Information is used to create, verify, and keep your account secure, and to manage logins and sessions.
💳 Transaction Processing
Financial information is used to process deposits, withdrawals, and bonuses. All transactions are secure and verifiable.
🛡️ Fraud Prevention
Information is analyzed to detect unusual activity and to protect the platform from fraud and unauthorized access.
🎧 Customer Support
Communication history is used to resolve your complaints, questions, and support requests quickly and effectively.
📊 Service Improvement
Analytical information is used to improve the platform experience, add new games and features, and resolve technical issues.
⚖️ Legal Compliance
Specific information is retained to comply with applicable laws and regulations and to cooperate with regulatory authorities.
Information Storage and Security
29wind follows the highest industry standards to protect your information. Our security measures are continuously monitored and updated.
4.1 Technical Security Measures
- SSL/TLS Encryption: All data transmission on our platform is secured through 256-bit SSL encryption.
- Encrypted Storage: Sensitive information stored on our servers is kept in encrypted form.
- Firewall and Security Layers: Multiple security layers and advanced firewall systems prevent unauthorized access.
- Two-Factor Authentication: An additional security layer for account access can be optionally enabled.
- Security Audits: Regular internal and external security assessments are conducted.
4.2 Data Retention Period
We retain your information for as long as it is needed for the stated purpose or as required to meet legal obligations. Generally:
- Active account information: for the entire duration the account remains active.
- Closed account information: a minimum of 5 years from the date of closure (as required by law).
- Transaction records: retained for up to 7 years.
- Support chat history: a maximum of 2 years.
4.3 Steps in Case of a Data Breach
In the event of a data breach, 29wind will act immediately. Affected users will be notified as soon as possible, and necessary steps will be taken to limit damage. Our incident response team is on standby at all times.
Information Sharing Policy
Core Principle
29wind does not sell, rent, or transfer your personal information to third parties for commercial purposes. This is one of our fundamental commitments.
However, in certain circumstances it may be necessary to share information. Those circumstances are described below:
5.1 Payment Processing Partners
The necessary transaction information is shared with the relevant financial service providers for processing bKash, Nagad, Rocket, and bank transfers. These partners operate under strict confidentiality agreements.
5.2 Technology and Service Providers
Limited information may be shared with specific technology providers (such as server hosting, security services, and game providers) for the operation of our platform. These providers may only use the information within the scope of the specific service.
5.3 Legal Obligations
We may be legally required to provide certain information to authorities pursuant to court orders, government investigations, or applicable legal requirements. In such cases, 29wind follows the proper legal process.
5.4 Business Restructuring
In the event of a merger, acquisition, or restructuring, user information may be transferred. Users will be notified before such changes occur, and the new entity will also be required to comply with the terms of this privacy policy.
Cookies and Tracking Technology
29wind uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.
6.1 Cookies We Use
- Essential Cookies: Essential for the core functionality of the platform — maintaining login sessions, storing security tokens, and so on. These cookies cannot be disabled.
- Performance Cookies: Collect platform usage statistics that help us improve our services. The data is generally aggregated and anonymized.
- Functionality Cookies: Used to remember your preferences (language, theme, etc.) so that your preferred settings are applied automatically after you log in again.
6.2 Cookie Controls
You can manage cookies at any time by changing your browser settings. However, disabling essential cookies may prevent some important features of the platform from working correctly. We do not use any third-party advertising cookies.
Your Information Rights
As a 29wind user, you have specific rights over your own information. We respect these rights and help you exercise them.
👁️ Right to Access Information
You can view and download the information held in your profile at any time. Contact our support team for additional information.
✏️ Right to Correct Information
If any of your information is incorrect, you can request that it be corrected. Our support team will process correction requests as quickly as possible.
🗑️ Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information must be retained for a specified period due to legal obligations.
🚫 Right to Object to Processing
You may object to marketing communications or analytical processing. We respect such requests.
📦 Right to Data Portability
You may request your data in a structured, commonly used, and machine-readable format.
⏸️ Right to Restrict Processing
In certain circumstances you may request that processing of your data be restricted, such as when the accuracy of the data is disputed.
To exercise these rights, contact our support team via live chat or email. We will process your request within a maximum of 30 business days.
Account Closure & Deletion
If you no longer wish to use the 29wind platform, you may request that your account be closed.
8.1 Account Closure Process
- Submit an account closure request through our 24/7 live chat support or by email.
- Answer specific questions to verify your identity.
- Arrange to withdraw any outstanding balance.
- You will receive a confirmation email once the account is closed.
8.2 Data Retention vs. Deletion
Even after your account is closed, certain data will be retained as required by law. However, your personal profile information, contact details, and active presence on the platform will be deleted. Transaction records and data required for legal reasons will be kept for the designated period.
Protection of Minors
Age Restriction
29wind is a platform for users aged 21 and above only. We do not knowingly collect or store information from anyone under the age of 21.
Age verification is a mandatory step during the registration process. If we find that someone has created an account by providing false information to conceal their age, that account will be closed immediately and all associated data will be deleted.
If you believe a minor has registered on our platform, please notify our support team immediately. 29wind places child protection as its highest priority.
Changes to the Privacy Policy
29wind reserves the right to amend or update this Privacy Policy from time to time. Reasons for changes may include:
- Changes to applicable laws and regulations
- Addition of new platform features or services
- Improvements to security measures
- Increased transparency based on user feedback
10.1 Notification of Changes
For significant changes, we will send a notification to your registered email address and clearly announce it on the website. Minor changes may be applied as editorial or grammatical corrections.
Continued use of the platform after any changes will be considered your acceptance of the updated policy terms. If you do not agree with the new policy, the option to close your account remains open at any time.
The date of the most recent update is always displayed at the top of this page, so you can easily check whether any changes have been made.
Contact & Complaints Resolution
Contact us for any questions, concerns, or complaints related to privacy. Our support team is always ready to assist you in Bengali.
Contact Us
Use our 24/7 live chat support or email to submit any request or complaint related to the Privacy Policy. Responses are typically provided within 3 business days.
Response Times
- Live Chat: Instant
- Email Requests: 3 business days
- Data Access Requests: 15 business days
- Deletion Requests: 30 business days
For more information related to this Privacy Policy, please also visit our Terms & Conditions, Responsible Gaming Policy and FAQ pages.